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user experience design

  • UpTrust AdminSA•...

    Platform update highlights, Week of March 25 2026

    What Shipped This Week Events - Trust Gated! create, browse, RSVP, invite, co-host, capacity limits, reminders, clone, etc. You set a trust threshold for attendance, which solves the universal host problem (wrong people in the room) with a network as small as 15 people....
    user experience design
    social networking
    product management
    software engineering
    trust and safety
    Comments
    0
  • UpTrust Admin avatar

    AMA with Liv Boeree on incentive traps, game theory, and win-wins. AMA with Liv Boeree -poker champion with a background in astrophysics here to slay Molog- & Jordan Myska Allen on incentive traps, game theory, and win-wins | UpTrust launch event | #heywait, can we do better?

    https://www.youtube.com/watch?v=0q3FLIvszOs
    joshuaSA•...

    The context of this comment was about social media platform that forces you to wait from when you've read a post to when you're allowed to comment on it.

    user experience design
    social media
    Comments
    0
  • X

    how do i browse all the conversations? This might be an obvious question but I don't understand....

    Is there a way to just see all the threads by date? 

    I see the two tabs for Top convos for you and Your Timeline and I also see Your Topics. But are all the threads showing up in one or all of them?

    jordanSA•...
    Can you point to something on another site that you like that works this way? This may sound weird bc what you're asking for is so straightforward (and as @joshua said we used to have it) but I want to make sure I'm get a true sense of the experience you're wanting....
    user experience design
    web development
    website design
    Comments
    0
  • jordan avatar

    Ordinary Love. An invitation to true wellness culture

    Postmodernity is too egocentric. This includes current “spiritual” trends.

    Here’s what an alternative can look like: Yesterday Dara asked Jason to install a window A/C unit in Val’s room; he came over and did it. Last night a participant shared struggling with a contract at work, and a lawyer in the session volunteered to help her redline it. My sister watches the kids while I help my brother-in-law move their furniture to make room for the new baby. If this doesn’t sound special, that’s the point. You’re already doing this, that’s also the point.

    I’m not writing to admonish us to “get rid” of the “ego”—a particular self-identity*. I think it’s too hard for modern Americans, steeped in a culture of individualism. I love life, people, experience, and I think a good life includes a sense of “me.” Instead, I want to expand the sense of self to go much beyond the concept of “my body, my history” to see the larger whole these are part of. One upshot of this is gratitude, even for what I usually think of as “Jordan’s”—like these thoughts thunk in English. I needed English to think ‘em, so how much are they ‘mine’? 

    Automated & consensual narrative lock-in

    We know that social media exacerbated this. Many studies show narcissism and loneliness increasing faster with mass adoption of social media, especially after 2012. Young kids don’t want to serve as a fireman or doctor anymore, they want to be adored as an influencer (We’re working on this social media problem by launching UpTrust). 

    Now I worry that AI is exponentiating this self-reification trend to unprecedented levels.

    Last week I met four people who were convinced that their personal ChatGPT interface, molding its “personality” to respond based on their unique interactions, was a sentient being. If you think our filter bubbles are bad now, imagine what it’s like when we have 8 billion of them? Each individual’s personal collection of bots reinforcing whatever identity feels special, safe, and comfortable, no matter how limited and delusional?

    There’s nothing wrong with specialness, safety, and comfort, but neither is there anything wrong with ordinariness, risk, and discomfort. Transformation, life, intimacy, and play all demand both. Are we bleaching the color of life in pursuit of maintaining a self? What are we so afraid of that we hide from becoming? Life is transformation. Relating requires and changes our uniqueness. Other people providing friction and challenge—that’s a service, freely given to all at birth.

    Perhaps the trap isn’t narcissism. It’s any reification of identity via any narrative frame, especially spiritual ones, designed to parade as if they’re narrative-free. And the cost is ordinary love.

    Transcend and exclude often means we fall back into less maturity

    I’m still trying to get my mind and language around this, so I’m going to highlight the contrast to see the phenomena more clearly. Does your coach / (AI) therapist / culture / practice help you:

    • Express more gratitude? Become more forgiving? Be more accepting of others’ flaws? “Settle matters quickly with your adversary who is taking you to court”?
      Or say you should be treated a very particular way (reifying a victim identity?)

    • Build infrastructure that’s super helpful but unsexy? Do things that are good for others without recognition? Feed those who are hungry? Do mundane things for the local whole like pick up trash that’s not yours?
      Or build a marketing funnel that will help you promote yourself and perpetuate the ‘me’ ‘me’ ‘me’ cycle? 

    • Love your friends and family better? Accept being misunderstood? Show up to their events and support their successes? Take care of them when they’re sick? Be more generous? Patient, humble, respectful, loyal, temperate? Maintain commitments regardless of feelings?
      Or emphasize your in-the-moment desire above all else, calling impulsivity and self-centeredness ‘surrender’?

    • Develop boundaries as expressions of love and connection? Face challenges with grace and acceptance? Take responsibility for your pain, flaws, mistakes, shadows, and limitations?
      Or use "boundaries" to control others and force them to change according to your preferences?

    • Admit ignorance, learn from criticism, hold your beliefs lightly, speak simply about profound experiences, work steadily without needing dramatic breakthroughs, notice your defensive patterns without performatively announcing them, contribute to social understanding, love others as they are?
      Or position yourself as having rare insights to help others transcend their limitations through your techniques and advice?

    This list can go on; I wish I could speak to the connection and community side more but I’m stuck in my own bias. 

    I’m not saying it’s easy, we of course need guides, mentors, feedback–it’s so complicated! Nor am I saying its special—all of this has been said for thousands of years! I’m trying to highlight a healthy version of one pole and unhealthy versions of another on purpose to get more clarity on where we are deeply unbalanced today. This is especially true of ‘spiritual’ hotbeds like San Francisco, Boulder, Ubud, Amsterdam. Austin is somewhat counterbalanced by its Texas-ness—cowboy culture still emphasizes family, duty and sacrifice to a greater good beyond ‘you’. Plus our immigrants are a little more integrated.

    What’s up with me?

    Anyway, I ask myself: Why do I care?

    Sure, practices purported to transcend ego instead teach self-absorption. But it’s in the name— "personal growth" and “self-help.” What’s got me?

    Because I’m guilty of all of this. 

    Sometimes despite my best efforts, I’ve taught people to ignore their minds in order to stay with the sensations of their bodies (rather than integrating them); to ‘surrender’ to their feelings-in-the-moment and ignore larger consequences or agreements and the greater wholes that hold them. I’ve corrected a lot of these mistakes, made amends, even evolved the practice and training. Yet I still can’t quite escape the selfishness of ‘wellness’ culture. Prime example: a couple years ago we hosted a “Give Fest” at the Relateful Studio in Austin with a reverse silent auction, where people bid on what they wanted to give to a local nonprofit. Even my wife and I didn’t follow through on what we ‘won.’

    Let us redefine wellness and self-development. Let us change the metrics to gratitude, forgiveness, acceptance of our and others' flaws, showing up for family, friendship, and our greater communities. Let us celebrate unglamorous, unwitnessed interdependence.

    Three alternatives: what is it all for?

    Burning Man is actually a great example of a positive alternative. The economy is about gifting—and after your first year, it’s well known that to get the most out of the experience, you need to give. People camp in communities, build massive art projects and cars together, and give them freely without credit, burning them at the end. It’s all about creating for the whole, being present with each other in non-transactional relating. All of this disrupts the self-reification loops in such a way that people are consistently shaken from long held encumbrances, and come out of the desert transformed. I say this as an admirer but not a fanatic—I went to Black Rock City in 2012 and 2014, and then didn’t go again.

    Relatefulness

    Relatefulness, especially in Level Up ⬆’s Leadership Program and the The Relateful Coaching Training, does not fall into these problem nearly as badly as almost every other community I’ve seen. We claim our directionality of truth + love. This means the personal can’t be number one—individual expression and growth is always in service of something greater. Of course we make mistakes. (For example, the Level Up structure highlighted individualism. We’ll be returning to a cohort-only model this Fall—more on that in a future email). But we’ve done a really good job focusing on being with what is, especially relationally and communally. 

    We don’t abandon compassion and honesty in service of making sure people feel seen, heard, cultivating a ‘safe space,’ or maintaining instagram-defined-trauma-therapy-norms. This is hard, because I not only want people to feel seen, heard, safe, and heal, I think it’s crucial for a healthy community and for the true pursuit of truth and love. It just needs to be in service of love/truth, rather than an end unto itself. It needs to come authentically from the moment, not as a script or status signal or performance. We run into generative friction embracing the seeming paradox of this polarity all the time, and it is incredibly demanding of our facilitators to walk this tight rope. It demands that we are always changing, individually as leaders, as a community, and even the practice itself. Even our coaching teaches revealing identity commitments, inherently making the self an object in a larger self that can choose “yes” or “no” to, versus reinforcing a self and an existing worldview.

    And even as we teach people how to meta-narrate as a way to witness and disembed themselves from unconscious habits that have been running them, we recognize that the compulsion to name and categorize experiences—spiritual or otherwise—often becomes a form of conceptual possession, serving self preservation rather than self-transformation.

    Frozen
    The Disney movie Frozen shows another fantastic example of a healthy alternative. (I just watched the Broadway version with my kids this weekend, so it's fresh on my mind). 

    In my view, the critical part of Elsa moving from “Conceal don’t reveal” to “Let it Go” is not about self-expression, it's about surrendering the need to control, particularly others’ reactions to her true nature. As a result she loves what she previously saw as her shame (her ice power), an identity transformation that eliminates the victim-perpetrator dynamic entirely and unlocks her ability to use her power for everyone’s benefit.

    But of course the most incredible part is reframing the trope of “true love”—not just from romantic to familial love, but about the act of loving others. The secret that ‘healed’ Anna’s frozen heart wasn’t receiving ‘true love’ from someone else, but her performing a selfless act of true love herself. Even better, she truly loved the one who accidentally caused the curse in the first place, in a show of what I like to call “true forgiveness”—there was never any threat to love’s presence in the first place. So in some real sense, nothing to forgive. Family love, particularly love that endures despite harm, represents the ordinary, unglamorous love that doesn't depend on worthiness or reciprocity (romantic love ideally is the same, but often feels like something we need to earn or could lose). 

    Oh and there’s the wonderful Olaf, as a projection of the best of Anna and Elsa’s innocence in childhood. And I love that it’s not spiritual :)
     

    True spirituality isn’t spiritual (and is definitely not about ‘me’)

    As usual, I’m writing this for myself as much as anyone. Can I experience states of fundamental wellbeing, help others, and act with virtue and integrity without any internal or external narration / validation? Without needing it to be spiritual development? Who would be accumulating spiritual experiences or qualities anyway, and what would they be good for if not to benefit the whole of existence?

    Can all of my mastery lead me to being completely ordinary? Not needing actions to be recognized as anything, even by myself, I respond to what's in front of me without overlaying (spiritual) significance.

    And can I not do that for the sake of development either? If I notice that self-referential trap, may I love myself in it and move on with the normal good stuff of living. The self-referential loop is infinite if I engage it.

    Instead, let me show up lovingly for the sake of itself, because that’s what love does.

     

    —

    *Although that is a path that can work for some people like Byron Katie or Eckhart Tolle, it’s a hard one to “do” because the will that acts needs to eventually be transcended. In both of their histories, their dissolution was more done to them.

     


    (this will be sent out to my #TTT email in a couple of days, but UpTrust gets the early exclusive ;) )

    dara_like_saraSA•...
    Ah yeah- we also don’t show up/downtrusts as a number. It’s another area where we’re aiming to differentiate trust from attention. We added emoji reactions as a way for folks to have engagement....
    user experience design
    social media
    software development
    Comments
    0
  • MalcolmOcean•...
    #UpTrustFeedback grab bag I can't write two posts at once.  It shows a current draft if I try to write a new draft in a new tab.  But also it says "can't post, no content", because somehow it hasn't sync'd properly....
    user experience design
    technical writing
    software development
    feedback systems
    interface design
    Comments
    5
  • MalcolmOcean•...
    UpTrust feedback: categories for trust feel way too vague I want to first be clear: I am going to give yall a lot of feedback as long as I keep using this, because I have hope that it can be actually good....
    user experience design
    social media
    feedback systems
    digital anthropology
    evaluation metrics
    Comments
    1
  • T

    Platform feedback. Immediate feedback after having used Uptrust:

    • Commenting was way easier than up/down trusting – I will admit that I never understood the whole reaction thing in social media, so maybe this discrepancy is more about me than the platform
    • Following the threads was murderously hard. Manually refreshing the All Content page, scrolling up and down trying to figure out what posts went with what thread – I could barely do that and keep up with the debate. This might not be a problem if Uptrust isn’t used in a live tweeting type situation, but major improvements will need to be made if it’s supposed to support that use case.
    • Even though I didn’t do much up/down trusting, there was still a context of being in a situation where my posts and comments could be scrutinized that way, which I noticed did have an impact on my content, for the better. I was more careful with my factual claims, and more willing to fact check others.
    blakeSA•...
    Yes! So helpful to have some nuanced feedback, thank you! I feel you on the commenting flowing more naturally than the up/down trusting. And I super feel you about following threads. I wonder if you want to make any suggestions?...
    user experience design
    online communities
    feedback systems
    Comments
    0
  • jordan avatar

    What do you think about this short post? This is so short

    jordanSAin🍀 🍯 (clove and honey)•...

    yeah what is it about inbox that feels light, where feed feels heavy?

    psychology
    digital communication
    user experience design
    technology
    Comments
    0
  • jordan avatar

    Current Session "instructions" (Feb 26): Converse, and see if nudges happen. nudges 

    We launched a system where the AI bots can automatically detect intervention points. We need you to make a bunch of comments and new posts to see if they'll engage. So this week we're asking you to engage a bunch, if you can!

    It's a little rudimentary at the moment so sometimes you'll get multiple bots responding on multiple posts. We'd love your feedback on which ones you like, don't, when it seemed to miss the spot, anything else you notice. 

    Thanks and love yall

    J (and the UpTrust team)
    p.s. this week I'm at an investor meeting so dara will be with you

    # [Optional Zoom](https://us02web.zoom.us/j/86795216050?pwd=TllxSzYrTFFXTW5LRmg3WUQrT04vdz09) with Jordan and Dara at least, for faces, questions, help, etc:

    jordanSA•...
    June 26: Topic Up/DownTrust This week: would love y’all to use the Up and Down trust buttons on specific topics on posts. The signal you’re sending is: do i trust this content related to this topic?...
    user experience design
    content moderation
    digital trust and safety
    social media features
    Comments
    0
  • annabeth avatar

    I want this tech for music. I have such specific tastes in music, I want to be able to find the people who also find stuff I dig. Like the ultimate version of Pandora. But also the ability to collaborate on music, like the way producers alter songs to the flavor they like, but a bunch of folks could do that process on a song to crowdsource cool songs.

    nat•...
    There are 2 sites. The Discogs one and the bandcamp one. Funny thing was that I had a hard time figuring out what they were too - which isn’t good for them....
    user experience design
    digital marketing
    e-commerce
    online music platforms
    Comments
    0
  • jordan avatar

    Current Session "instructions" (Feb 26): Converse, and see if nudges happen. nudges 

    We launched a system where the AI bots can automatically detect intervention points. We need you to make a bunch of comments and new posts to see if they'll engage. So this week we're asking you to engage a bunch, if you can!

    It's a little rudimentary at the moment so sometimes you'll get multiple bots responding on multiple posts. We'd love your feedback on which ones you like, don't, when it seemed to miss the spot, anything else you notice. 

    Thanks and love yall

    J (and the UpTrust team)
    p.s. this week I'm at an investor meeting so dara will be with you

    # [Optional Zoom](https://us02web.zoom.us/j/86795216050?pwd=TllxSzYrTFFXTW5LRmg3WUQrT04vdz09) with Jordan and Dara at least, for faces, questions, help, etc:

    jordanSA•...
    Insight bot: In navigating Jordan’s experiment with the TreeView and addressing controversy in conversations, we see a profound intention to foster innovative interaction and deeper understanding within a digital community....
    digital communication
    user experience design
    emotional intelligence in digital platforms
    online community management
    technology and innovation
    Comments
    0
  • jordan avatar

    Current Session "instructions" (Feb 26): Converse, and see if nudges happen. nudges 

    We launched a system where the AI bots can automatically detect intervention points. We need you to make a bunch of comments and new posts to see if they'll engage. So this week we're asking you to engage a bunch, if you can!

    It's a little rudimentary at the moment so sometimes you'll get multiple bots responding on multiple posts. We'd love your feedback on which ones you like, don't, when it seemed to miss the spot, anything else you notice. 

    Thanks and love yall

    J (and the UpTrust team)
    p.s. this week I'm at an investor meeting so dara will be with you

    # [Optional Zoom](https://us02web.zoom.us/j/86795216050?pwd=TllxSzYrTFFXTW5LRmg3WUQrT04vdz09) with Jordan and Dara at least, for faces, questions, help, etc:

    jordanSA•...

    bro, you can’t be serious. This is sliced bread for UX

    (this is a second reply to the reply)

    user experience design
    innovation
    product design
    Comments
    0
  • jordanSA•...

    Do the topics make sense? Do they help you in any way?

    You’ll notice we now have topics on the original posts. Do the assigned topics make sense? Do they help you navigate what’s interesting to you? Do they help you discover new stuff?...
    digital communication
    user experience design
    content discovery
    online forums
    Comments
    1
  • jordan avatar

    Session 1 "Instructions": Posts, Comments, and Feedback. Suggestions:

    • Start 1 or more new threads.
    • Comment on 3 or more other people’s threads.
    • Up-trust 10 or more posts/ or comments.
    • Submit at least 3 pieces of feedback via the website.

    Questions:

    • How easy is each of these activities? What features on the site are helpful for these tasks, and what could be improved?
    • Making a new thread
    • Commenting on a thread
    • Following a discussion, reading and exploring the comment tree
    • What aspects of the platform were great? What could be better?
    • Any other thoughts or feedback you would like to share?
    dara_like_saraSA•...
    Am I putting feedback here? On mobile, the only way "back" to the feed is hitting the browser’s back button. It’s a little strange. Edit- just realized clicking the logo top left takes me back. But have to scroll back up....
    user experience design
    web development
    mobile application development
    website navigation
    Comments
    0
  • jordanSA•...

    Session 1 "Instructions": Posts, Comments, and Feedback

    Suggestions: Start 1 or more new threads. Comment on 3 or more other people’s threads. Up-trust 10 or more posts/ or comments. Submit at least 3 pieces of "feedback" via the website. Questions: How easy is each of these activities?...
    digital communication
    feedback mechanisms
    online community engagement
    user experience design
    website usability
    Comments
    7
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